By email to hello@berthie.fr

or via our chatbot from Monday to Friday from 9 AM to 5 PM?

Contact us via the live chat on the site and a person will help you choose the ideal size based on the item and your body shape.

To be the first to know about the possible return of your favorite products, be sure to sign up for the email alert for each product.

New arrivals and restocks every Saturday at 10 AM.

In France :

We do our best to prepare your packages within 3 to 5 business days, and they are then shipped by post or to a pickup point the next day.

The post takes between 48 to 72 hours to deliver the package.

Outside France:

Delivery times are 3 to 7 business days.

Please note:

During the launch periods of a collection or during sales, delivery times may be extended.

For all orders placed on Friday after 9 AM, on weekends, and on public holidays, orders will be prepared on the next working days.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address including the city and postal code.

Berthie cannot be held responsible for these essential elements for the proper delivery of your order.

You can directly estimate your shipping costs when adding an item to your cart. 

FRANCE :

At the time of order confirmation, check your delivery address. 

EUROPEAN UNION AND SWITZERLAND

The shipping costs amount to €5.00.

They are free for purchases over €200. 

 EUROPE (hors U.E) :

The shipping costs amount to €9.99 

They are free for purchases over €200.

REST OF THE WORLD:

The shipping costs abroad amount to €15. 
Shipping costs are free for orders over €200.

 'Our products coming directly from France may be subject to customs duties for countries outside the European Union.'

These taxes, for example, Great Britain or Switzerland or other countries outside Europe, will be refunded to you on an invoice to be sent to us by email at hello@berthie.fr

To make a return or exchange, it is essential to click on the link below: 

https://berthie.fr/a/returns

You have 14 days from the delivery by the Post to change your mind and notify us by email, and return the item in its original condition with the order confirmation received by email for identification by the Post in Colissimo with a tracking number.

In France: Return or exchange fees are at our expense as long as the initial order totals more than €200. Indeed, the return or exchange of one or more items from this order is free. We will also send you a return label by email. If the order is less than €200, returns are at your expense.

Return or exchange fees are at our expense as long as the initial order totals more than €300. Indeed, the return of one or more items from this order is free of charge. We will reimburse the return fees upon receipt of proof to be sent by email to hello@berthie.fr  

If the order is less than €300, returns are at your expense.

In accordance with Article L221-5 of the Consumer Code, you have a period of 14 days from the delivery of your order to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

131 rue du 1er May

92100 Nanterre

(France)

Address complement: Hall 2

For orders placed from the United States, return shipping costs are your responsibility. 

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

SHIPBOTS/BERTHIE

1735 Rosecrans Ave

Gardena CA 90249

(USA)

"Once your return request is accepted, you can return your product only by mail using Colissimo with a tracking number."
"Upon receipt by our teams, we process your return with a refund or exchange within a maximum of 7 days."

If you made a purchase with a gift card, the refunded amount will be credited back to the gift card itself and not to your bank account. It is reusable with the same code originally sent.

If you completed your order by credit card, the additional amount will be refunded to your bank account.

"Once your return request is accepted, you can return your product only by mail using Colissimo with a tracking number."
"Upon receipt by our teams, we process your return with a refund or exchange within a maximum of 7 days."

Within 4 hours and before 7 PM, the order can be modified by contacting us via email at hello@berthie.fr .

Yes, you have 2 hours and before 7 PM to cancel it except on weekends.

Send us an email at hello@berthie.fr and we will do what is necessary.

You have until the tracking number is validated to group your orders. 

Think about checking your spam and saving your email address afterwards. If the email is not in your spam, contact us at hello@berthie.fr

In your account tab, click on the relevant order and the tracking number.

You can pay for your order by:

Bank cards: CB, Visa, Visa Electron, MasterCard, Maestro, e-carte Bleue, Paypal

"Our site is secured by Stripe and Shopify, so you can enter your banking information with complete peace of mind."

Send us an email at

hello@berthie.fr 

and we will find a solution together.

1st option: You did not create an account and you placed your order as a guest.

2nd option: Your password is incorrect, please reset it.