This website has browsing limitations. It is recommended to use a browser like Edge, Chrome, Safari or Firefox.

FAQs

Contacts & schedules

How to contact us ?

By e-mail at hello@berthie.fr

Live chat

By direct chat from 9 a.m. to 5 p.m. from Monday to Friday on the site

collections & products

I hesitate between two sizes, what should I do?

Contact us via the direct chat on the site and someone will help you choose the ideal size according to the article and your morphology.

My item is sold out, when will it be available again?

To be the first informed of the possible return of your favorite products, remember to subscribe to the e-mail alert for each product.

How many collections do you release?

We are releasing La Grande Collection du Mois, the first Sunday at 10 a.m.

New arrivals and restocking every Saturday at 10 a.m.

Delivery & returns

What are your delivery times?

We do our best to prepare your parcels between 3 and 5 working days, they are then sent by post or to a relay point the next day.

The post office takes between 48 and 72 hours to deliver the package. During collection launch periods or during sales, the delivery time may be longer.


For all orders placed on Fridays after 9 a.m., weekends and public holidays, orders will be prepared the next working days.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements that are essential for the proper delivery of your order.

Shipping charges

You can directly estimate your shipping costs when adding an item to your basket.

FRANCE:

When validating the order, check your delivery address.

EUROPEAN UNION AND SWITZERLAND

The shipping costs are €5.00.

They are free from purchases of €200

EUROPE (outside EU):

The shipping costs are €9.99

They are free from €200 of purchase

REST OF THE WORLD:

Postage abroad is €15
Postage is free from €200

Import taxes

Our products coming directly from France may be subject to customs taxes for countries outside the European Union.

These taxes, for example Great Britain or Switzerland or other countries outside Europe , will be reimbursed on invoice to be sent to us by e-mail at hello@berthie.fr

Return or Exchange

To make a return or an exchange, it is essential to click on the link below:

https://berthie.fr/a/returns

Return or exchange rules

You have 14 days from delivery by post to change your mind and let us know by email and return the item to us in its original condition with the order form received by email for identification by the post office in Colissimo with a tracking number.

In France: The return or exchange costs are at our expense when the initial order totals more than 200 €. Indeed, the return or exchange of one or more items of this order is offered. We will send you a return slip by email. If the order is less than €200, returns are at your expense.

The costs of return or exchange are at our expense when the initial order totals more than €300. Indeed, the return of one or more items of this order is offered. We will refund the return costs on proof to be sent by email to hello@berthie.fr

If the order is less than €300, returns are your responsibility.

In accordance with Article L221-5 of the Consumer Code, you have 14 days from delivery of your order to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) hung at the following address:

BERTHIE

16 Rue Louis Pasteur

92100 Boulogne-Billancourt (France)

How long does it take for my return request to be processed?

Once your return request has been accepted, you can return your product to us only by post via Colissimo with a tracking number.
Upon receipt by our teams, we will process your return with a refund or exchange within 7 days maximum.

Payment and order

Is it possible to modify my order once validated?

Within 4 hours and before 7 p.m., the order can be modified by contacting us by e-mail at hello@berthie.fr.

Is it possible to cancel my order?

Yes, you have 2 hours and before 7 p.m. to cancel it except on weekends.

Send us an email at hello@berthie.fr and we will do it required.

I made several orders, is it possible to combine them?

You have until the validation of the tracking number to consolidate your orders.

I have not received an email confirming my order, is this normal?

Remember to check your spam and save your email address afterwards. If the email is not in your spam, contact us at hello@berthie.fr

How can I follow the progress of my order?

In your account tab, click on the order concerned and the tracking number.

How can I pay for my order?

You can pay for your order by:

Bank cards: CB, Visa, Visa electron, MasterCard, Maestro, e-carte Bleue, Paypal

Is your site secure?

Our site is secured by Stripe and Shopify, so you can enter your bank details with complete peace of mind.

I am having difficulty paying for my order?

Send us an email at

hello@berthie.fr

and we will find a solution together.

My account

I can't log in to my account

1st possibility: You have not created an account and you placed your order as a guest

2nd possibility: Your password is incorrect, please reset it.

Basket

More products available for purchase

Your basket is empty.