You can track the delivery of your order.

Once your package has been dispatched, you will receive an email containing a tracking link.

Don't forget to check your spam sometimes.

Before confirming your order, we advise you to check the spelling of your surname and first name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements that are essential for the proper delivery of your order.

By clicking on the number, this allows you to track the delivery of your package on the carrier's website.

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Upon receipt of your package, if you feel that the packaging shows signs of deterioration, contact us immediately.

You have 14 days from delivery by post to change your mind and let us know by email and return the item to us in its original condition with the order form received by email for identification by post in Colissimo with a tracking number.

In France: The costs of return or exchange are at our expense when the initial order totals more than 200 €. Indeed, the return or exchange of one or more items of this order is offered. We will send you a return slip by email. If the order is less than €200, returns are your responsibility.

The costs of return or exchange are at our expense when the initial order totals more than 300 €. Indeed, the return of one or more items of this order is offered. We will reimburse the return costs on proof to be sent by email to hello@berthie.fr

If the order is less than €300, returns are your responsibility.

In accordance with article L221-5 of the consumer code, you have a period of 14 days, from the delivery of your order, to return your items to us. Beyond this period returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

16 Rue Louis Pasteur

92100 Boulogne-Billancourt (France)

For orders made from the United States , return shipping costs are your responsibility.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

SHIPBOTS/BERTHIE

1735 Rosecrans Ave

Gardena CA 90249

(USA)