You can track the delivery of your order.

Once your package has been shipped, you will receive an email containing a tracking link.

Don't forget to check your spam sometimes.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address including the city and postal code.

Berthie cannot be held responsible for these essential elements for the proper delivery of your order.

By clicking on the number, you can track the delivery of your package on the carrier's website.

Upon receiving your package, if you believe that the packaging shows signs of damage, please contact us immediately.

You have 14 days from the delivery by the Post to change your mind and notify us by email, and return the item in its original condition with the order confirmation received by email for identification by the Post in Colissimo with a tracking number.

In France: Return or exchange fees are at our expense as long as the initial order totals more than €200. Indeed, the return or exchange of one or more items from this order is free. We will also send you a return label by email. If the order is less than €200, returns are at your expense.

Outside France: Return or exchange fees are at our expense as long as the initial order totals more than €300. Indeed, the return of one or more items from this order is free. We will reimburse you for the return fees upon receipt of proof to be sent by email to hello@berthie.fr.  

If the order is less than €300, returns are at your expense.

In accordance with Article L221-5 of the Consumer Code, you have a period of 14 days from the delivery of your order to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

131 RUE DU 1ER MAY

Hall 2

92000 NANTERRE

(France)

For orders placed from the United States, return shipping costs are your responsibility. 

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE US INC

10925 CRENSHAW BLVD

#106

INGLEWOOD 90303

(USA)