You can track the delivery of your order.

Once your package has been shipped, you will receive an email with a tracking link.

Don't forget to check your spam sometimes.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements essential to the successful delivery of your order.

By clicking on the number, this allows you to track the delivery of your package on the carrier's website.

Upon receipt of your package, if you believe that the packaging shows signs of damage, contact us immediately.

You have 14 days from delivery by post to change your mind and notify us by email and return the item in its initial condition with the order form received by email for identification by post in Colissimo with a tracking number.

In France: Return or exchange costs are our responsibility when the initial order totals more than €200. Indeed, the return or exchange of one or more items from this order is free. We will send you a return slip by email. If the order is less than €200, returns are your responsibility.

Outside France: Return or exchange costs are our responsibility when the initial order totals more than €300. In fact, the return of one or more items from this order is free. We will reimburse you for the return costs upon receipt of proof to be sent by email to hello@berthie.fr

If the order is less than €300, returns are your responsibility.

In accordance with article L221-5 of the Consumer Code, you have 14 days from delivery of your order to return your items to us. Beyond this deadline, returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

16 Rue Louis Pasteur

92100 Boulogne-Billancourt (France)

For orders placed from the United States , return costs are your responsibility.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE US INC

10925 CRENSHAW BLVRD

#106

INGLEWOOD 90303

(USA)