Privacy Policy
Head office: 34, Boulevard des Italiens, 75009 Paris (France).
Article 1 – Introduction
These general terms and conditions are concluded between, on the one hand, L.D.R.C, owner of the Berthie brand, and on the other hand, the individuals wishing to make a purchase via the website www.berthie.fr, hereinafter referred to as "the user" or "the customer".
The customer acknowledges having read and accepted these general terms and conditions of sale before placing the order.
These General Terms and Conditions of Sale may be modified at any time and without notice.
Article 2 – Purpose:
These terms aim to define the sales conditions between Berthie and the user, from the order to the services, including payment and delivery.
They handle all the necessary steps for placing the order and ensure the follow-up of this order between the contracting parties.
Article 3 – Order:
The user places their order online: www.berthie.fr
The validation of the order and the electronic signature (law of March 13, 2000 on electronic signatures) constitute acceptance of the general terms and conditions of sale.
Unless proven otherwise, the data recorded by Berthie constitutes proof of all transactions made on the site www. Berthie.fr between the company and its clients.
"The contractual information will be confirmed in writing no later than at the time of delivery, to the client at the email address that they have provided."
Any order implies acceptance of the prices and descriptions of the products available for sale.
Berthie reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.
Article 4 - Availability of products:
Berthie commits to fulfilling orders within the limits of available stock of the products. In the event of product unavailability, Berthie commits to informing the user as soon as possible.
The unavailability of one or more items cannot engage the responsibility of Berthie.
Article 5 – Price:
The prices of our products are indicated in euros, all taxes included, excluding shipping costs.
All orders, regardless of their origin, are payable in euros.
Berthie reserves the right to change its prices at any time, but products will be billed based on the rates in effect at the time of order registration.
Article 6 – Payment:
The products remain the property of Berthie until full payment is received.
The customer has the choice to pay for their purchases online at the time of ordering: by Credit Card (blue card, Visa, Euro-card, Mastercard, Amex) or by Paypal.
In the event of out-of-stock or unavailable products, the customer will be notified as soon as possible in order to make a modification to their order, with their agreement and according to their wishes.
Berthie implements all means to ensure the confidentiality and security of data transmitted over the web.
As such, the website uses a secure payment module (PayPal) through an exchange of encrypted data (SSL protocol with 128-bit encryption) and at no time does Berthie retain its customers' banking information.
Article 7 – Delivery - deadlines, shipping and packaging costs:
Deliveries - deadlines:
The items are delivered to the delivery address provided at the time of the order. The shipment of the order will be confirmed to the customer on the day of its departure by an email, provided that the customer has correctly communicated their email address. To optimize delivery, it is advisable to provide an address where your order can be received during business hours (home, work, acquaintance).
Berthie reserves the choice of carrier and guarantees the proper delivery of the products.
Delivery times are usual average times and correspond to the shipping processing times announced on the product sheets, plus the shipping time.
The shipment of products is done within 3 to 5 business days, while the delivery time is announced based on the chosen carrier.
Berthie cannot be held responsible for the consequences of a delay in delivery, for any reason whatsoever. This does not give the buyer the right to cancel the sale.
"Consequently, no claim for compensation of any kind may be made by the client Berthie."
In case of apparent defects, the customer has the right of return specified below in article 9.
In case of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product.
Shipping and packaging costs:
Shipping and packaging costs will be borne by the customer, except in the cases specifically provided for in Article 9.
The amount of shipping fees is automatically stated at the time of order placement, depending on the country, weight, and volume of each product.
Article 8 – Withdrawal period:
The withdrawal period granted to the customer for the purchase of goods, in accordance with Article L 121-16 of the Consumer Code, is 14 clear days from the date of receipt of the order. During this period, the customer may return, at their own expense, without penalties, the product(s) that do not suit them.
The customer will be able to exchange the ordered product(s).
The return shipping costs of merchandise remain the responsibility of the buyer.
Returns will only be accepted for complete items in new condition, in their original packaging.
Damaged or soiled items by the customer will not be accepted.
Article 9 - Product Compliance:
The customer can exchange products that are apparently defective or do not match their order. In this case, they must make the request by email within 7 working days following delivery and return the product.
The product will then be exchanged.
In the case of a product exchange, the shipping costs for the replacement product will not be charged to the customer, and the shipping costs incurred by the customer will be refunded based on the charged rate.
Returns will only be accepted for complete items in new condition, in their original packaging.
Damaged or soiled items by the customer will not be accepted.
Any claim made outside this deadline will not be accepted.
Article 10 - Intellectual Properties:
Berthie has, for all stages of access to the site, the ordering process, delivery, or subsequent services, only an obligation of means.
All elements of the site www. Berthie.fr, whether visual or auditory, are protected by copyright, trademarks, or patents. They are the exclusive property of Berthie.
Any total or partial reproduction of the site www.Berthie.fr is strictly prohibited.
The photographs and texts illustrating the products do not fall within the contractual scope. If errors have been introduced, in no case shall the responsibility of the brand Berthie be engaged.
Article 11 – Liability:
The products offered comply with the current French legislation and the applicable standards in France. The responsibility of Berthie cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered.
The responsibility of the brand Berthie cannot be engaged for any inconveniences or damages inherent to the use of the Internet network, including service interruption, external intrusion, or the presence of computer viruses, or any event classified as force majeure beyond its control, for the following reasons and without this list being exhaustive: flooding, fire, storm, strike, riot, accidents..., in accordance with case law.
Similarly, its responsibility is not engaged with regard to the content of the websites to which hypertext links may refer from its own site.
"Any link, even tacitly authorized, must be removed at the simple request of Berthie."
Article 12 – Personal Data:
The provision of personal information collected for the purpose of distance selling is mandatory, as this information is necessary for the processing and delivery of orders, the establishment of invoices, and warranty contracts.
In accordance with the "Data Protection and Freedom" law, the processing of personal information related to clients has been declared to the National Commission on Informatics and Liberty (CNIL) under registration number: 1214248. The client has the right, under Article 34 of the law of January 6, 1978, to access, modify, rectify, and delete data concerning them.
The unavailability of one or more items cannot engage the responsibility of Berthie.
Article 5 – Price:
The prices of our products are indicated in euros, all taxes included, excluding shipping costs.
All orders, regardless of their origin, are payable in euros.
Berthie reserves the right to change its prices at any time, but products will be billed based on the rates in effect at the time of order registration.
Article 6 – Payment:
The products remain the property of Berthie until full payment is received.
The customer has the choice to pay for their purchases online at the time of ordering: by Credit Card (blue card, Visa, Euro-card, Mastercard, Amex) or by Paypal.
In the event of out-of-stock or unavailable products, the customer will be notified as soon as possible in order to make a modification to their order, with their agreement and according to their wishes.
Berthie implements all means to ensure the confidentiality and security of data transmitted over the web.
As such, the website uses a secure payment module (PayPal) through an exchange of encrypted data (SSL protocol with 128-bit encryption) and at no time does Berthie retain its customers' banking information.
Article 7 – Delivery - deadlines, shipping and packaging costs:
Deliveries - deadlines:
The items are delivered to the delivery address provided at the time of the order. The shipment of the order will be confirmed to the customer on the day of its departure by an email, provided that the customer has correctly communicated their email address. To optimize delivery, it is advisable to provide an address where your order can be received during business hours (home, work, acquaintance).
Berthie reserves the choice of carrier and guarantees the proper delivery of the products.
Delivery times are usual average times and correspond to the shipping processing times announced on the product sheets, plus the shipping time.
The shipment of products is done within 3 to 5 business days, while the delivery time is announced based on the chosen carrier.
Berthie cannot be held responsible for the consequences of a delay in delivery, for any reason whatsoever. This does not give the buyer the right to cancel the sale.
"Consequently, no claim for compensation of any kind may be made by the client Berthie."
In case of apparent defects, the customer has the right of return specified below in article 9.
In case of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product.
Shipping and packaging costs:
Shipping and packaging costs will be borne by the customer, except in the cases specifically provided for in Article 9.
The amount of shipping fees is automatically stated at the time of order placement, depending on the country, weight, and volume of each product.
Article 8 – Withdrawal period:
The withdrawal period granted to the customer for the purchase of goods, in accordance with Article L 121-16 of the Consumer Code, is 14 clear days from the date of receipt of the order. During this period, the customer may return, at their own expense, without penalties, the product(s) that do not suit them.
The customer will be able to exchange the ordered product(s).
The return shipping costs of merchandise remain the responsibility of the buyer.
Returns will only be accepted for complete items in new condition, in their original packaging.
Damaged or soiled items by the customer will not be accepted.
Article 9 - Product Compliance:
The customer can exchange products that are apparently defective or do not match their order. In this case, they must make the request by email within 7 working days following delivery and return the product.
The product will then be exchanged.
In the case of a product exchange, the shipping costs for the replacement product will not be charged to the customer, and the shipping costs incurred by the customer will be refunded based on the charged rate.
Returns will only be accepted for complete items in new condition, in their original packaging.
Damaged or soiled items by the customer will not be accepted.
Any claim made outside this deadline will not be accepted.
Article 10 - Intellectual Properties:
Berthie has, for all stages of access to the site, the ordering process, delivery, or subsequent services, only an obligation of means.
All elements of the site www. Berthie.fr, whether visual or auditory, are protected by copyright, trademarks, or patents. They are the exclusive property of Berthie.
Any total or partial reproduction of the site www.Berthie.fr is strictly prohibited.
The photographs and texts illustrating the products do not fall within the contractual scope. If errors have been introduced, in no case shall the responsibility of the brand Berthie be engaged.
Article 11 – Liability:
The products offered comply with the current French legislation and the applicable standards in France. The responsibility of Berthie cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered.
The responsibility of the brand Berthie cannot be engaged for any inconveniences or damages inherent to the use of the Internet network, including service interruption, external intrusion, or the presence of computer viruses, or any event classified as force majeure beyond its control, for the following reasons and without this list being exhaustive: flooding, fire, storm, strike, riot, accidents..., in accordance with case law.
Similarly, its responsibility is not engaged with regard to the content of the websites to which hypertext links may refer from its own site.
"Any link, even tacitly authorized, must be removed at the simple request of Berthie."
Article 12 – Personal Data:
The provision of personal information collected for the purpose of distance selling is mandatory, as this information is necessary for the processing and delivery of orders, the establishment of invoices, and warranty contracts.
In accordance with the "Data Protection and Freedom" law, the processing of personal information related to clients has been declared to the National Commission on Informatics and Liberty (CNIL) under registration number: 1214248. The client has the right, under Article 34 of the law of January 6, 1978, to access, modify, rectify, and delete data concerning them.
Article 13 – Governing Law and Jurisdiction:
These terms are subject to French law.
The Berthie brand is committed to complying with all provisions of the Distance Selling Consumer Code.
'The allocation of jurisdiction in the event of a dispute and in the absence of an amicable agreement between the parties shall be given to the courts of the defendant's domicile.'