General Conditions of Sale
Article 1 – Introduction
These general conditions are concluded between:
The customer acknowledges having read and accepted these general conditions of sale before placing the order.
These General Conditions of Sale are subject to change at any time and without notice.
These conditions are intended to define the terms of sale between Berthie and the user, from the order to the services, including payment and delivery.
They all govern the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.
Article 3 – Order:
The user places his order on the Internet: www.berthie .fr
The validation of the order and the electronic signature (law of March 13, 2000 on electronic signature) constitute acceptance of the general conditions of sale.
Unless proven otherwise, the data recorded by Berthie constitutes proof of the all transactions made on the site www . Berthie.fr between the company and its customers.
The contractual information will give rise to a confirmation in writing at the latest at the time of delivery, to the customer at the email address that he will have communicated.
Before confirming his order, it is essential for the customer to check the spelling of his first and last name as well as his exact address with the city and the postal code.
Berthie cannot be held responsible for these elements that are essential to the proper delivery of your order. Any order implies acceptance of the prices and descriptions of the products available for sale.Berthie reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Article 4 - Availability of products :
The unavailability of one or more items cannot engage the responsibility of Berthie
Article 5 – Price:
The prices of our products are indicated in euros, all taxes included.
All orders, regardless of their origin, are payable in euros.
Berthie reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry.
Article 6 – Payment:
The products remain the property of Berthie until full payment has been received.
The customer has the option of paying for his online purchases when ordering: by Card Bank (credit card, Visa, Euro-card, Mastercard, Amex) or by Paypal.
In the event of products being sold out or unavailable, the customer will be notified as soon as possible in order to to be able to modify their order, with their agreement and according to their wishes.
Berthie implements all means to ensure the confidentiality and security of data transmitted on the web.
As such, the website uses a secure payment module (PayPal) through an exchange of encrypted data (SSL protocol with 128-bit encryption) and at no time does Berthie keep the banking information of its customers
Article 7 – Delivery - deadlines, postage and packaging:
Deliveries - deadlines:
The items are delivered to the address of delivery indicated when ordering. The sending of the order will be confirmed to the customer on the day of his departure by e-mail provided that the customer has correctly communicated his e-mail address. In order to optimize the delivery, it is advisable to indicate the most precise address possible where your order can be received during working hours (home, work, acquaintance).
Berthie guarantees the correct delivery of the products.
The delivery times are the usual average times and correspond to the shipping processing times announced on the product sheets, to which is added the delivery time.
The shipping of the products is made within 3 to 5 working days, while the delivery time is announced according to the carrier chosen.
Berthie cannot be held responsible for the consequences due to a delay in delivery , for any reason whatsoever. This does not entitle the buyer to cancel the sale.
Consequently, no claim for compensation of any kind whatsoever may be claimed by the customer Berthie
In the event of apparent defects, the customer benefits from the right of return specified below in article 9.
In the event of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility in which he could be to deliver the product.
Shipping and packaging costs:
Shipping and packaging costs will be borne by Berthie.
Article 8 – Withdrawal period:
The withdrawal period granted to the customer on the purchase of goods, in accordance with article L 121 16 of the Consumer Code, is 14 clear days from the date of receipt of the order. During this period, the customer may return, without penalty, the product(s) that do not suit him.
The customer may exchange the product(s) ordered or request a refund.
Returns will only be accepted for complete items in new condition, in their original packaging and with their purchase order for identification.
Items damaged or soiled by the customer will not be accepted. not taken back.
Article 9 - Product conformity:
The customer can exchange products that are apparently defective or do not correspond to their order. In this case, he must make the request by email, within 7 working days of delivery and return the product.
The product will then be exchanged.
In the case of an exchange of product, the shipping costs of the replacement product will not be invoiced to the customer and the shipping costs incurred by the latter will be reimbursed to him on the basis of the price invoiced.
Returns will only be accepted for complete items in new condition, in their original packaging with their order form for identification.
Items damaged or soiled by the customer will not be taken back.
Any complaint made outside this period cannot be accepted.
Article 10 - Intellectual property:
Berthie has, for all stages of access to the site, the ordering process, the delivery , or subsequent services, only an obligation of means.
All the elements of the site www. Berthie.fr whether visual or audio, are protected by copyright, trademarks or patents.They are the exclusive property of Berthie
Any total or partial reproduction of the wwwBerthie.fr site is strictly prohibited.
The photographs and texts illustrating the products are do not enter the contractual field. If errors have been introduced, under no circumstances can Berthie be held liable.
Article 11 – Liability:
The products offered are in conformity French legislation in force and the standards applicable in France. Berthie cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered.
Berthie cannot be held liable for all the inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion, or the presence of computer viruses, or any event qualified as force majeure beyond its control, for the following reasons and without this list is exhaustive: flood, fire, storm, strike, riot, accident..., in accordance with case law. which hypertext links may refer from its own site.
Any link, even tacitly authorized, must be removed on simple request from Berthie.
Article 12 – Nominative data:
The information of nominative information coll ected for the purposes of distance selling is mandatory, this information being necessary for the processing and delivery of orders, the establishment of invoices and warranty contracts.
In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under the registration number: 1214248. The customer has under article 34 of the law of January 6, 1978 a right to access, modify, rectify and delete data concerning him.
Berthie undertakes that they will never be communicated to third parties.
Article 13 – Applicable law and jurisdiction:
These conditions are subject to French law.
Berthie undertakes to comply with all the provisions of the Code Consumption of Distance Selling.
The attribution of jurisdiction in the event of a dispute and in the absence of an amicable agreement between the parties, will be given to the courts of the domicile of the defendant.