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Delivery and Returns

WHAT ARE THE DELIVERY METHODS FOR FRANCE?

Delivery is free and will be sent to you by post via Colissimo to your home.

When your order is shipped you will receive an email (remember to look in your spam) with a tracking number and you just have to click on it to follow its progress.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements essential to the proper delivery of your order

DELIVERY METHODS ABROAD

In the European Union and Switzerland, the delivery is 8€ and is made via Chronopost with a signature on arrival. From 200€ delivery is free.

In the USA, delivery costs €20 via Chronopost with a signature on arrival. From 200€ delivery is free

Rest of the world delivery is €20 via Chronopost with signature on arrival

Import taxes, our products coming directly from France may be subject to customs taxes for countries outside the European Union.

These taxes, for example Great Britain or Switzerland or other countries outside Europe, will be reimbursed to you on an invoice to be sent to us by e-mail at: hello@berthie.fr

How is the relay point going?

When you choose delivery to a relay point, we send you an email after confirming the order, so that you can choose the closest relay point to your home. The email is sent by Mondial Relay directly.

WHAT IS THE DELIVERY TIME?

We process orders during working days (Monday to Friday from 9 a.m. to 5 p.m.). The shipping time is 5 to 7 working days. The delivery time may be a little longer during the launch periods of the large collection of the month or during the sales.

CAN I TRACK MY ORDER?

You can track the delivery of your order.

Once your package has been dispatched, you will receive an email with a tracking link.

Don't forget to check your spam sometimes.

By clicking on the number, it allows you to track the delivery of your package on the carrier's website.

WHAT SHOULD I DO IF MY PACKAGE ARRIVES DAMAGED?

When you receive your package, if you believe that the packaging shows signs of deterioration, contact us immediately.

RETURNS and EXCHANGES

Rules for returns and exchanges: You have 14 days from delivery by post or at the Pickup Point to change your mind and return the item to us in its original condition with the purchase order received for identification.


To make a return or an exchange, it is essential to click on the link below:

https://berthie.fr/a/returns

For purchases during the holiday season, returns are extended to 30 days.

Returns and exchanges must be made only by post via Colissimo with a tracking number at the following address:

BERTHIE

16 rue Louis Pasteur

92100 Boulogne-Billancourt (France)

Please don't forget to put the order form inside the package before handing in your return to the postal service

In France

The return and exchange costs are at our expense when the initial order totals more than 200 € Indeed, the return of one or more items of this order is free. We will send you a return slip by email.
If the order is less than €200, returns are your responsibility.

In accordance with Article L221-5 of the Consumer Code, you have 14 days from the delivery of your order to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must be sent by post via Colissimo with a tracking number and in their original condition with their label(s) ) attached

In Europe and abroad

Return and exchange costs are our responsibility when the initial order totals more than €300. Indeed, the return of one or more items of this order is reimbursed on proof to be sent to us by email at hello@berthie.fr .

If the order is less than €300, returns are your responsibility.

In accordance with Article L221-5 of the Consumer Code, you have 14 days from the delivery of your order to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached

Register your return or exchange request:

To make a return or an exchange, it is essential to click on the link below:

https://berthie.fr/a/returns

You will be offered a:

- Credit/exchange or refund.

The instructions are then sent by e-mail

    REFUND

    The refund will be made within a maximum period of 7 days from the date on which the return will have been received by Berthie.

    SECURE PAYMENT

    By bank card (Visa, Mastercard, national credit card)

    By PayPal .

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