Delivery & returns
What are the delivery methods in France and abroad?
In France Delivery is free and will be sent to your home by post via Colissimo.
To In the European Union and Switzerland delivery is €6.00 and is made via Chronopost with a signature on arrival. From €200, delivery is free.
Import taxes, our products coming directly from France may be subject to customs taxes for countries outside the European Union.
These taxes, for example Great Britain or Switzerland or other countries outside Europe, will be reimbursed on invoice to email us at: firstname.lastname@example.org
Les taxes d'importation sont payées en avance par BERTHIE.
Vous n'aurez pas à payer les taxes pour les pays hors de l'Union européenne ( UK, suisse etc).
Dans le cas ou vous aurez une taxe à payer, nous vous recommandons de la payer et vous serez remboursés sur facture à nous envoyer par e-mail à: email@example.com
Returns and Exchanges
Rules for returns and exchanges: You have 14 days from delivery by post to change your mind and return the item to us in its original condition with the order form received for identification.
More information on our page delivery and returns
We process orders during working days (Monday to Friday from 9 a.m. to 5 p.m.). The shipping time is 3 to 7 working days. The delivery time can be a little longer during the launch periods of the big collection of the month or during the sales.
My item is sold out, when will it be available again?
To be the first informed of the possible return of your favorite products, remember to subscribe to the e-mail alert for each product.
Is it possible to modify my order once validated?
Within 4 hours and before 7 p.m., the order can be modified by contacting us via an e-mail at firstname.lastname@example.org or contact us via direct chat
Is it possible to cancel my order?
Yes, you have 2 hours and before 7 p.m. to cancel it except on weekends.
Send us an email at email@example.com and we will do it required.
I made several orders, is it possible to combine them?
You have until the validation of the tracking number to consolidate your orders.