Return or Exchange

By e-mail to hello@berthie.fr

or via our chatbot Monday to Friday from 9 a.m. to 5 p.m.?

Contact us by direct chat on the site and someone will help you choose the ideal size according to the article and your morphology.

To be the first informed of the possible return of your favorite products, remember to subscribe to the e-mail alert for each product.

New releases and restocks every Saturday at 10 a.m.

In France :

We do our best to prepare your packages between 3 and 5 working days, they are then sent by post or to a relay point the next day.

The post office takes between 48 hours and 72 hours to deliver the package to you.

Outside of France :

Delivery times are 3 to 7 working days.

To know :

During collection launch periods or during sales, delivery times may lengthen.

For all orders placed on Friday after 9 a.m., weekends and public holidays, orders will be prepared on the next working days.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these elements essential to the successful delivery of your order.

You can directly estimate your shipping costs when adding an item to your cart.

FRANCE :

When validating the order, check your delivery address.

EUROPEAN UNION AND SWITZERLAND

Shipping costs are €5.00.

They are free from 200€ of purchase

EUROPE (outside EU):

Shipping cost is €9.99

They are free from 200€ of purchase

REST OF THE WORLD :

Shipping costs abroad are 15€
Shipping costs are free from 200€

Our products coming directly from France may be subject to customs duties for countries outside the European Union.

These taxes, for example Great Britain or Switzerland or other countries outside Europe, will be reimbursed to you on an invoice to be sent to us by e-mail at hello@berthie.fr

To make a return or an exchange, it is essential to click on the link below:

https://berthie.fr/a/returns

You have 14 days from delivery by post to change your mind and let us know by email and return the item to us in its original condition with the order form received by email for identification by post in Colissimo with a tracking number.

In France: The costs of return or exchange are at our expense when the initial order totals more than 200 €. Indeed, the return or exchange of one or more items of this order is offered. We will send you a return slip by email. If the order is less than €200, returns are your responsibility.

The costs of return or exchange are at our expense when the initial order totals more than 300 €. Indeed, the return of one or more items of this order is offered. We will reimburse the return costs on proof to be sent by email to hello@berthie.fr

If the order is less than €300, returns are your responsibility.

In accordance with article L221-5 of the consumer code, you have a period of 14 days, from the delivery of your order, to return your items to us. Beyond this period returns will not be accepted.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

BERTHIE

16 Rue Louis Pasteur

92100 Boulogne-Billancourt (France)

For orders made from the United States , return shipping costs are your responsibility.

The returned product(s) must be sent with a tracking number and in their original condition with their label(s) attached to the following address:

SHIPBOTS/BERTHIE

1735 Rosecrans Ave

Gardena CA 90249

(USA)

Once your return request has been accepted, you can return your product to us only by post via Colissimo with a tracking number .
Upon receipt by our teams, we process your return with refund or exchange within 7 days maximum.

If you made a purchase with a gift card, the amount refunded will be on the gift card itself and not on your bank account. It is reusable with the same code sent initially.

If you completed your order by credit card, the additional amount will be refunded to your bank account.

Once your return request has been accepted, you can only return your product to us by post via Colissimo with a tracking number .
Upon receipt by our teams, we process your return with refund or exchange within 7 days maximum.

Within 4 hours and before 7 p.m., the order can be modified by contacting us via an e-mail at hello@berthie.fr .

Yes, you have 2 hours and before 7 p.m. to cancel it except on weekends.

Send us an e-mail at hello@berthie.fr and we will do the necessary.

You have until the validation of the tracking number to consolidate your orders.

Remember to watch your spam and save your email address afterwards. If the email is not in your spam, contact us at hello@berthie.fr

In the tab of your account, click on the order concerned and the tracking number.

You can pay for your order by:

Bank cards: CB, Visa, Visa electron, MasterCard, Maestro, e-carte Bleue, Paypal

Our site is secured by Stripe and Shopify, so you can enter your bank details with complete peace of mind.

Email us at

hello@berthie.fr

and together we will find a solution.

1st possibility: You have not created an account and you have placed your order as a guest

2nd possibility: Your password is wrong, please reset it.